Cancellation & Refund Policy

Returns

We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Used or damaged items caused by customer misuse
• Digital products or downloadable content
• Gift cards

Exchanges

We only replace items if they are defective or damaged.

Contact

For any questions regarding returns, cancellations, or refunds, please contact us at:

Email: info@ducadesing.com